SHIPPING & RETURNS
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Shipping Policy
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Processing Times
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General orders are processed within 1–2 business days.
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Express orders are processed within 1–2 business hours.
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Orders placed after 2 PM or on weekends/holidays will be processed the next business day morning. ( Goes for all orders, Express or General )
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Shipping Rates & Delivery Times
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Standard Shipping: $95, estimated delivery 3–7 business days.
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Express Shipping: $200, estimated delivery 1 - 2 business Days.
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Free shipping is available for orders within Geelong, Victoria ONLY
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Order Tracking
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Once your order is shipped, you will receive a confirmation email with tracking details if applicable.
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International Shipping
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We currently do not offer international shipping.
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Delays
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Shipping times are estimates and may be subject to delays beyond our control, such as courier delays or customs processing.
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Returns Policy
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Change of Mind
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We accept returns for change of mind within 14 days of delivery. Items must be unused, in original condition, and with all tags/packaging intact undamaged in any way.
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Return shipping costs for change of mind are the buyer’s responsibility.
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Damaged or Faulty Items​
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If you receive a damaged or faulty item, please contact us at [Insert Contact Information] within 7 days of delivery. Include your order number, photos of the issue, and a description of the problem.
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We will arrange for a replacement, exchange, or refund, depending on the situation.
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Refunds
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Refunds will be processed to the original payment method within 5–7 business days of receiving the returned item.
Return Process
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Contact us at refunds@masticman.solutions to initiate a return.
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We will provide you with a return address and further instructions.
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Ship the item back to us, ensuring proper packaging to avoid damage during transit.
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Exclusions
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Certain items may not be eligible for return, such as sale items, gift cards, or personalized products. Please check the product description for exclusions.
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Contact Us
For any questions regarding shipping or returns, please contact our customer service team at refunds@masticman.solutions